Privacy Policy
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This Privacy Policy explains how Flourishcleania, operating at flourishcleania.world and shipping herbal tea products from Otakaari 5, 02150 Espoo, Finland, collects, uses, stores, and protects personal data. By purchasing Nordic Mint Serenity, Forest Berry Infusion, or Lapland Chamomile Calm, requesting recipe updates, or submitting our contact form, you acknowledge the practices described below.
Data controller
The data controller for processing activities covered here is Flourishcleania. For privacy requests, use the contact details on index.html: Otakaari 5, 02150 Espoo, Finland, phone +358440744420, or the email address displayed on our contact section (help@flourishcleania.world).
Scope of this policy
This policy applies to personal data processed when you browse our website, place orders for herbal tea tins, request brewing guides, join workshops, participate in surveys about flavor preferences, or communicate with our customer care team. It does not cover third-party websites linked for mapping or payment partners, which maintain independent policies.
Categories of personal data
We may process identification and contact data such as your name, email address, phone number, billing address, and delivery address within Finland or the EU. Order data includes product names, quantities, prices in euros, payment status, and delivery preferences for herbal blends. Communication data covers messages you send via our contact form, including consent confirmations. Technical data can include IP address, browser type, device identifiers, referral URLs, and cookie identifiers as described in cookies.html. Preference data may include stated allergies to specific botanicals, favored steeping temperatures, or interest in wholesale tins.
Purposes and legal bases
We process data to fulfill contracts when you purchase herbal tea products, including packing, shipping, invoicing, and handling returns of unopened tins. We rely on legitimate interests to improve recipes, secure our website, prevent fraud on high-value bulk orders, and analyze aggregated traffic patterns. Where required, we request consent for marketing emails about seasonal blends, optional taste surveys, and non-essential cookies. Legal obligations may require retaining order records for accounting and tax compliance under Finnish law.
Product-related processing
When you order Nordic Mint Serenity, Forest Berry Infusion, or Lapland Chamomile Calm, we use your address to route parcels through carriers serving Espoo and wider Finland. Ingredient inquiry notes you provide help us recommend suitable caffeine-free options and avoid botanicals you wish to exclude. Batch recall communications, though rare, would use contact details tied to affected lot numbers for herbal tins only.
Retention periods
Order and invoice records are retained for the period required by Finnish accounting regulations, typically six years from the end of the financial year. Contact form messages are kept for twenty-four months unless a continuing support relationship exists. Marketing consents are stored until you withdraw consent, after which we suppress your address from promotional sends within thirty days. Server logs are rotated on a schedule not exceeding twelve months unless needed for security investigations.
Recipients and transfers
We share data with courier partners solely to deliver herbal products, with payment partners when you complete card or invoice payment for a confirmed order, and with IT providers hosting flourishcleania.world under data processing agreements. Providers may be located in the EU or European Economic Area. If a transfer outside the EEA becomes necessary, we implement appropriate safeguards such as standard contractual clauses and document the transfer in our records.
Security measures
We apply access controls, encrypted connections via HTTPS, staff training on confidentiality, and least-privilege accounts for systems holding customer data. Physical access to our Espoo studio where sample tins are prepared is limited to authorized personnel. While no method is perfectly secure, we review incidents promptly and notify authorities and affected individuals when legally required.
Your rights
Under the GDPR, you may request access, rectification, erasure, restriction, portability, or objection to processing based on legitimate interests. You may withdraw consent for marketing or non-essential cookies at any time without affecting lawful processing before withdrawal. You can lodge a complaint with the Office of the Data Protection Ombudsman in Finland if you believe your rights were violated. We respond to requests within one month, extendable where complexity requires.
Children
Our herbal tea products and website are directed at adults purchasing household goods. We do not knowingly collect data from children under sixteen without parental authorization. If you believe a child submitted data, contact us for deletion.
Automated decision-making
We do not use automated decision-making that produces legal or similarly significant effects regarding herbal product purchases. Inventory suggestions on the site are informational and do not determine eligibility for services.
Changes to this policy
We may update this Privacy Policy when we launch new tins, change carriers, or adapt to legal requirements. Material changes will be noted on this page with a revised date. Continued use of our services after updates constitutes acknowledgment where permitted by law.